Return It is carefully inspected before shipping out. It is not acceptable your returns except our initial miss shipping. Exchange & Refund 【Guarantee】 All of productions except parts and straps are guaranteed by manufucuture SEIKO, CITIZEN, CASIO and others. They guarantee all of defects in materials or workmanship for one year. So please keep International warranty card with your watch. 【Sales Shop Responsibility】 The productions which handled by Chino watch is brand new and inspected very carefully. Chino watch JAPAN promise you that doing our best when you are in serious trouble however. 【Exchange】 Chino watch do not accept exchange except our miss shipping. It is inspected carefully before shipping and is under the munufucture's quality contorlled also. Please make a contact with manufucuture when you need. You can talk or ask with them in your opinion. Please do not ask us your request about defect of workmanship which should be guranteed by munufucuture not sales shop. For making good international online shopping, please realize the difficulty of it on your purchase.. 【Refund】 If it is necessary, we charge USD50-100 as primally handling charge. It should be charged from your refund and cost of return should be your side. When it is our mistake which we confirm,we refund all of your payment however. Thank you for your understanding. Chino watch Tokyo Japan since 1905