Return It is carefully checked before shipping of your order. It is not acceptable any returns except our initial miss shipping. Exchange & Refund 【Guarantee】 All of productions except parts and straps are guaranteed by manufucuture SEIKO, CITIZEN, CASIO and others. They guarantee all of defects in materials or workmanship for one year. So please keep International Warranty Card with your watch. 【Sales Shop Responsibility】 The productions which handled by CHINO WATCH is brand new and is under the restlict quality　controlled of Japanese munifucture. CHINO WATCH promise you that doing our best when you are in serious trouble as international customer however. 【Exchange】 CHINO WATCH do not accept any exchange except primary miss shipping. Since It is examined carefully before shipping and is under the munufucture's quality contorlled. Please make a contact with manufucuture when you need. You can talk or ask them in your opinion. Please do not ask us your request about defect of workmanship which should be guranteed by munufucuture not sales shop. For making good international web shopping, Please realize the difficulty of it and our best effort. 【Refund】 If it is necessary, we charge USD50-100 as primally handling charge. It should be charged from your refund and cost of return should be your side. When it is our mistake which we confirm,we refund all of your payment however. Thank you for your understanding. CHINO WATCH Tokyo Japan since 1905